Si necesita ayuda en Español, por favor llame al 202-724-7000 para proporcionarle un intérprete de manera gratuita.
Nếu quý vị cần giúp đỡ về tiếng Việt, xin gọi 202-724-7000 để chúng tôi thu xếp có thông dịch viên đến giúp quý vị miễn phí.
Si vous avez besoin d’aide en Français appelez-le 202-724-7000 et l’assistance d’un interprète vous sera fournie gratuitement.
በአማርኛ እርዳታ ከፈለጉ በ 202-724-7000 ይደውሉ። የነፃ አስተርጓሚ ይመደብልዎታል።
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Claimant's Rights and Responsibilities Handbook (English, Spanish)
U.S. Bank ReliaCard–
When you file your initial claim for unemployment insurance benefits, we recommend that you enroll in Direct Deposit. Signing up for Direct Deposit is easy and will provide you
with the fastest and most efficient way to receive your benefits. If you do not enroll in Direct Deposit while filing your initial claim, you will be automatically registered to receive a
U.S. Bank ReliaCard. All benefit payments will be issued to this debit card unless you decide to enroll in Direct Deposit at a later time.
Please read the U.S. Bank ReliaCard Pre-Acquisition Disclosure for the District of Columbia Unemployment Insurance Program by clicking on the link below. This disclosure contains
details and conditions for all fees and services related to the U.S. Bank ReliaCard.
U.S. Bank ReliaCard Pre-Acquisition Disclosure
Important Notice for Federal Employees Who Were Furloughed Due to the Federal Government Shutdown
Please note, if you receive retroactive pay from your employer, you will be required to repay all UI benefits received when the retroactive pay is awarded.
(see Federal Government Shutdown - Repayment Information FAQs for more information). If you are currently seeking unemployment services, you may file over the phone
by calling the Customer Navigation Center at (202) 724-7000 Monday to Friday, 8:30 AM to 4:30 PM and or online at
Our American Job Center Headquarters location will be open from Monday to Friday, 8:30 AM to 4:30 PM for computer access in order to file a claim online,
to answer any UI inquiries, and for you to provide your required wage documentation.
For more information related to filing your UCFE claim with the DC Department of Employment Services:
Federal Government Post-Shutdown FAQs
Federal Government Shutdown - Repayment Information FAQs
Weekly Certifications – After you file your initial Unemployment Insurance claim, you must submit weekly certifications and meet all eligibility requirements to receive benefits.
Establishing your claim does not begin the issuance of payments to you. You must complete your weekly certification for each week in order to receive benefit payments.
Weekly certification is the process used to verify that you were unemployed during the week and are eligible to receive a benefit payment. During the certification process,
you will be asked a series of eligibility questions, including questions regarding earnings for the week.
You must submit your weekly certification between 12:00 a.m. on Sunday and 11:59 p.m. on Saturday for the prior week.The earlier in the week you file,
the earlier your certification will be processed. In order to have your certification processed on the same business day, you must submit the
form before 6:00 p.m. If you file after that time, your certification will be processed on the next business day. Weekly certifications submitted
over the weekend are processed the first business day of the following week. If you do not complete your certification within the timeframe listed above,
you will not receive benefits for the week and you will be required to reopen your claim prior to receiving any further benefits.
Please note that you cannot skip a week of certification and then certify a later week. All weeks must be certified in order, without a break. Even if you know you were not
eligible during a specific week, you should certify for the week if you plan on certifying the following week.
New Identity Verification Program - Identity theft occurs every two seconds in America. To further protect the personal information of claimants from identity theft,
the District of Columbia’s Office of Unemployment Compensation has implemented a new security feature into the online application process for unemployment benefits.
During the application process, this security feature verifies personal data and authenticates a claimant’s identity by asking a series of multiple-choice questions
based on information only the claimant can answer correctly. By adding this new security feature, an extra layer of protection against identity theft is provided, and a better,
more secure customer experience is delivered to claimants while filing for unemployment benefits online.
For detailed information regarding our Identity Verification and Authentication Program, please click the following link:
UI Identity Verification and Authentication Program FAQ.
Work Search Requirement
- All claimants must make a concerted effort each week to find suitable employment while receiving Unemployment
Insurance benefits. Failure to conduct a thorough work search (through seeking and applying for employment) or refusing to accept suitable work will affect your eligibility
and may result in a denial of benefits.
Click here to view the Work Search FAQ/Work Search Log.
Monetary Penalties– As federally mandated by the U.S. Department of Labor, effective October 1, 2014
all unemployment compensation payments made on or after October 21, 2013 that were determined by
the Agency to be fraudulent will be assessed a monetary penalty of 15%. This 15% penalty is to be paid
in addition to the actual amount of the fraudulent overpayment.
UI Claimant Services Secure Sign In:
Note: Tofile an Additional Claim or a ReOpen Claim, click on either Application or Unemployment Benefits above and the system will automatically route you
to the proper pages.
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